Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains how TechFlowStream collects, uses, and safeguards your information when you interact with our AI decision-making platform.

Last Updated: March 15, 2025

Information We Collect

TechFlowStream collects information that helps us provide better AI-powered decision-making tools. We gather data through various interactions with our platform and services.

Personal Information

  • Name, email address, and contact details when you register or contact us
  • Company information and job title for business users
  • Payment information processed through secure third-party providers
  • Communications you send to our support team

Usage Data

  • How you interact with our AI decision-making tools
  • Pages visited, features used, and time spent on our platform
  • Device information including IP address, browser type, and operating system
  • Decision patterns and preferences to improve our AI recommendations

Decision Data

Our AI systems analyze the decision scenarios you input to provide personalized recommendations. This data helps us understand decision patterns and improve our algorithms, but we never share specific decision details with third parties.

How We Use Your Information

Your data powers our AI platform and helps us deliver personalized decision-making support. Here's exactly how we use different types of information:

  • Provide and maintain our AI decision-making services
  • Process your requests and respond to your inquiries
  • Improve our algorithms based on decision patterns and outcomes
  • Send important service updates and security notifications
  • Customize your experience based on your preferences and usage history
  • Conduct research to enhance our AI capabilities
  • Comply with legal obligations and protect against fraud

AI Training and Development

We use aggregated, anonymized data to train and improve our AI models. This helps us provide better recommendations and develop new features. Individual decisions are never identifiable in this process, and we maintain strict data governance protocols.

Information Sharing and Disclosure

We don't sell your personal information. Period. However, we may share certain data in specific circumstances that benefit your experience or fulfill legal requirements.

Service Providers

We work with trusted third-party companies that help us operate our platform. These include cloud hosting providers, payment processors, and analytics services. All partners must meet our strict data protection standards.

Legal Requirements

We may disclose information when required by Taiwan law or to protect our users' safety. This includes responding to legal processes, preventing fraud, or addressing security threats.

Business Transfers

If TechFlowStream is acquired or merges with another company, your information may be transferred as part of that transaction. We'll notify you of any such changes and your options.

Your Rights and Choices

You have significant control over your personal data. Under Taiwan's Personal Data Protection Act and international privacy standards, you can exercise several important rights.

Access Your Data
Request a copy of all personal information we hold about you, including decision history and usage patterns.
Correct Information
Update or correct any inaccurate personal information in your account settings or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and ongoing service needs.
Data Portability
Export your data in a structured format to use with other services or for your own records.
Restrict Processing
Limit how we use your information while maintaining your account access and essential services.
Withdraw Consent
Opt out of non-essential data processing, marketing communications, or specific AI training programs.

How to Exercise Your Rights

To use any of these rights, contact our privacy team at info@techflowstream.com. Include your account details and specify which rights you want to exercise. We'll respond within 30 days and may need to verify your identity for security purposes.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

  • End-to-end encryption for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for account access
  • Automated monitoring for suspicious activities
  • Secure data centers with physical access controls

Operational Security

  • Employee background checks and privacy training
  • Access controls limiting data exposure to essential personnel
  • Regular backup procedures and disaster recovery plans
  • Incident response protocols for potential security breaches

Data Breach Response

If a security incident affects your personal information, we'll notify you within 72 hours via email and provide clear steps to protect your account. We'll also report to relevant authorities as required by Taiwan law.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account Information
Retained for the duration of your account plus 3 years for legal compliance and fraud prevention purposes.
Decision Data
Stored for 2 years to improve AI recommendations, then anonymized for research purposes or deleted upon request.
Usage Analytics
Aggregated usage data kept for 18 months to improve platform performance and user experience.
Communication Records
Support conversations and feedback stored for 1 year to maintain service quality and resolve ongoing issues.

Account Deletion Process

When you delete your account, we immediately remove your personal information from active systems. Some data may remain in backups for up to 90 days before complete deletion. Anonymized data used for AI training cannot be extracted but contains no personally identifiable information.

International Data Transfers

TechFlowStream operates globally to provide the best AI decision-making tools. Your data may be processed in countries outside Taiwan, including the United States and European Union, where our cloud infrastructure and AI training systems are located.

Transfer Safeguards

  • Standard contractual clauses with all international service providers
  • Data processing agreements meeting Taiwan's privacy standards
  • Regular assessments of foreign privacy laws and protections
  • Encryption and security measures that exceed local requirements

Your Control Over Transfers

You can request information about where your data is processed and object to transfers to specific countries. However, some transfers may be necessary for service operation, and restrictions could limit platform functionality.

Children's Privacy

TechFlowStream's AI decision-making platform is designed for business and professional use by adults. We do not knowingly collect personal information from individuals under 18 years of age.

If we discover that we have collected information from a minor, we will delete it immediately and take steps to prevent future collection. Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.

Educational Use

Educational institutions using our platform for teaching decision-making concepts must ensure proper consent and supervision. We provide special privacy protections and limited data collection for educational accounts.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.

How We Communicate Changes

  • Email notifications for material changes affecting your rights
  • In-platform notifications when you next log in
  • Updated policy posted on our website with revision date
  • Summary of key changes provided in plain language

Continued use of our platform after policy updates constitutes acceptance of the new terms. If you disagree with changes, you can delete your account or contact us to discuss your concerns.

Contact Our Privacy Team

Have questions about your privacy or how we handle your data? Our privacy team is here to help. We respond to all inquiries within 48 hours and provide clear, helpful answers about your rights and our practices.

Email
info@techflowstream.com
Phone
+88635206838
Address
No. 3號, Yucai S St
North District, Taichung City
Taiwan 404